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Changes Due to COVID-19 (Coronavirus)

As you may have already seen or experienced, the coronavirus (COVID-19) is changing or disrupting many agencies. New changes happen every day. Please call ahead to any organization to see if they are experiencing changes due to the virus.

Here are some major changes:

  • During COVID-19, all adults (without children in their household) still need to go through Adult Shelter Connect for a reservation at one of the Minneapolis adult shelters. However, all assessments are currently being conducted by phone. Please call 612-248-2350 from 10:00AM - 5:30PM Monday-Friday, or 1:00PM - 5:30PM on weekends and holidays. The Adult Shelter Connect office at St. Olaf Church (215 S 8th Street) will be closed to walk-ins and shelter reservations must be made over the phone. Learn more here.
  • St. Stephen's Human Services is OPEN with some changes to limit the number of in-person meetings, or the number of people in any one place. If you come to the Welcome Center, expect to use the intercom system to talk to our Welcome Center staff. Mail service continues. Meeting spaces are currently unavailable to employees of other organizations.
  • The Tenant Resource Center is currently accessed via phone (612-767-9737).
  • HomeLine has several webinars and web pages for learning about the eviction moratorium in Minnesota.
  • United Way 2-1-1 continues to be a great resource for up-to-date health and human services information: https://www.211unitedway.org/

Learn more about COVID-19 from the Minnesota Department of Health.


There are three important things to know about St. Stephen's ability to provide help:

  1. This page is focused on resources available in Hennepin County because St. Stephen's serves Hennepin County residents. If you are looking for help in a different county, 211 (800-543-7709) or the Metro Shelter Hotline (1-888-234-1329) may be a helpful place to start.
  2. St. Stephen's shelter and housing programs are only available to people referred by Hennepin County through the Coordinated Entry System. Our Rainbow Rapid Re-Housing Program is one exception. Learn more.
  3. St. Stephen's works with almost all household types: adults without children, youth between the ages of 18 and 24, families with minor children, and young families with minor children. We also love to serve multi-generational families and other non-traditional families. Notably, we do not operate shelter for families with children. Additionally, if you are an unaccompanied minor youth (meaning you are age 17 or younger and don't have a parent or other legal caregiver over the age of 18 with you), the Youth Services Network may be a good place for you to look for help. Youth between the ages of 18 and 24 may also access these youth-specific resources.

 

 

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If it's hot outside and you're looking for cooling sites, Hennepin County has a list available here. If you are looking for somewhere warm to go during cold weather, please see Hennepin County's list of severe weather warming sites here.

I need shelter...

For Single Adults:

Due to COVID-19, Adult Shelter Connect is currently During COVID-19, all adults (without children in their household) still need to go through Adult Shelter Connect for a reservation at one of the Minneapolis adult shelters. However, all assessments are currently being conducted by phone. Please call 612-248-2350 from10:00AM - 5:30PM Monday-Friday, or 1:00PM - 5:30PM on weekends and holidays. The Adult Shelter Connect office at St. Olaf Church (215 S 8th Street) will be closed to walk-ins and shelter reservations must be made over the phone. Learn more here.

There is one place to go to access the six single adult shelters in Minneapolis: Adult Shelter Connect. It is located in the basement of St. Olaf Church at 215 S 8th St, Minneapolis, MN. Adult Shelter Connect is open from 10AM-5:00PM Monday-Friday, and from 1-5:00 PM on Saturday and Sunday. If you have questions, call 612-248-2350 during the above hours, or after 7:30PM. (Please note that we corrected these hours on 10/15/19. They were previously incorrect).

Single adults must visit Adult Shelter Connect in person at least one time to receive a community card and access shelter. Once you have your community card, you can access shelter over the phone.

For Families with Children Under 18:

Families access shelter through the Hennepin County Shelter Team. Families must apply in-person with their children, their children's birth certificates, and state ID's for adults. The main place to do this is:

Central-Northeast Minneapolis Human Services Center

Health Services Building, 5th Floor
525 Portland Ave, Minneapolis
Hours: Monday – Friday, 8AM-4:30PM

There may be another, more convenient service center where your family can ask for shelter and video chat with the shelter team. These locations with video capabilities are listed here under "Homeless Shelter Information" and "To Talk Via Video Conference..."

Families with questions about shelter access should call 612-348-9410 during daytime, weekday hours. On holidays, weekends, and evenings until 11PM, call 211 (mobile: 651-291-0211) and ask for the after-hours shelter team.

For Youth and Young Adults:

People between the ages of 16 and 24 can use the Youth Services Network to see shelter availability in real-time.

Connect with youth services at YouthLink (41 N 12th St, Minneaplis, MN 55403) 612-252-1200. Their drop-in hours for youth age 18-24 are from 9am-2pm on Mondays, Tuesdays, Thursdays, and Fridays.

For general information about shelters in the Metro area, call the Metro Shelter Hotline (toll-free) at 1-888-234-1329.

I need affordable housing...

Housing Link is a great resource for searching for affordable housing. Select Advanced Search to filter landlords who don't conduct credit or background checks.

St. Stephen's housing programs and location services can only be accessed through the Hennepin County Coordinated Entry System. In order to access this system, you must be staying in shelter or a place not meant for human habitation.

If you are a single adult and have been staying in shelter for 14 days, have not located housing on your own, and do not have a screening scheduled, ask someone working at your shelter for a Coordinated Entry assessment. An assessor is also available at Adult Shelter Connect 10AM-2PM Monday-Friday.

Families staying at People Serving People or St. Anne's are automatically screened for Coordinated Entry. Families staying at other shelters, or sleeping outside or in a place not fit for human habitation can call Front Door Social Services at 612-348-4111 and ask for a referral to Coordinated Entry for Families.

If you are sleeping outside or in a place not fit for habitation, call St. Stephen's Street Outreach team at 612-879-7624 or 888-550-7624 to begin the Coordinated Entry process.

If you have more questions about how the Coordinated Entry System works, you may find more information on the Hennepin County Website. Ramsey County residents can get information about Coordinated Entry here.

If you belong to a household with at least one person under the age of 17, and where at least one person identifies as LGBTQ+, please click here to learn about our Rapid ReHousing Program.

My housing is at risk...

 
Greater Twin Cities United Way has a new "Renters' Help" website site: rent.211unitedway.org. Start here, and Renters' Help will direct you to resources to help with issues such as eviction prevention, emergency housing assistance, and landlord/tenant disputes.

 

Additional Information for Adult Households:

Hennepin County may be able to provide emergency assistance. Single adults should call 612-596-1300 to see if they qualify for Hennepin County Emergency General Assistance. Please know that it may take up to 30 days to hear back from Hennepin County about Emergency Assistance.

If you are denied emergency general assistance from Hennepin County, a Hennepin County resident, and in danger of losing your housing, St. Stephen's has limited funds available to assist single adults or households of only adults. Call 612-870-2298 anytime for eligibility requirements, application instructions, and to hear the next date adult applications will be accepted. The voicemail line is generally open for intakes from 8am-10am on the 15th of each month, or the business day closest to the 15th (call ahead of the 15th to confirm the specific date). More information about the process and eligibility is available here.

Single adults may also call Catholic Charities at 612-204-8273 to learn about their homelessness prevention services. The Catholic Charities voicemail line is open for intakes on the 1st of each month.

Align Minneapolis also has limited funds for emergency rental assistance available to Minneapolis residents. Learn more: https://www.alignmpls.org/era.

If you are a veteran, please call the St. Stephen's Veteran's Outreach Line at 612-767-4753 to talk to someone about supportive services for veterans.

For Ramsey County Emergency Assistance, click here.

Additional Information For Families with Minor Children:

Hennepin County may be able to provide emergency assistance. Families in Hennepin County who have children under 18 must apply in person for emergency assistance. Locations are available here. Please know that it may take up to 30 days to hear back from Hennepin County about Emergency Assistance.

If you are denied emergency assistance, a Hennepin County resident, and in danger of losing your housing, St. Stephen's has limited funds available to assist families with homelessness prevention. Call 612-870-2298 anytime for eligibility requirements, application instructions, and to hear the next date that family applications will be accepted. Generally, the line is open for families on the first business day of each month from 8am-10am. More information about the process and eligibility is available here.

Align Minneapolis also has limited funds for emergency rental assistance available to Minneapolis residents. Learn more: https://www.alignmpls.org/era.

If you are a veteran, please call the St. Stephen's Veteran's Outreach Line at 612-767-4753 to talk to someone about supportive services for veteran families.

For Ramsey County Emergency Assistance, click here.

I need a birth certificate or ID...

St. Stephen's assists individuals and families in obtaining their out-of-state U.S. birth certificates.

If you meet the following criteria, you can walk-in to St. Stephen's Human Services (2309 Nicollet Ave) Monday-Friday from 9am-4pm for assistance applying for a birth certificate:

  • You are applying for an out-of-state (not MN) U.S. birth certificate,
  • You have state ID, and
  • You do not need help paying the fees.

If you are applying for a MN certificate, need help paying the fees, or do not have state ID, keep reading.

Where can St. Stephen’s get a birth certificate from?

United States Only. If you need international resources, contact Mike at 612-870-2283 for referrals. If you need a Minnesota birth certificate, it is best to go to a Hennepin County Service Center to obtain with your MN ID. They print it right on the spot!

How long does it take to get my birth certificate?

It depends on the state. Contact Mike for more information.

What if I don’t have my state ID?

If you do not have your MN ID and it has been less than 5 years, you could get this renewed at a Hennepin County Service Center. If that is not the case, you can go to a Hennepin County Service Center with someone who does have an ID who has known you 2 years. If you do not have a state ID from a different state, call Mike at 612-874-0311 to discuss your options.

How do I pay for my MN or out of state birth certificate and/or MN ID card?

Birth certificate fees can range from $5-50 depending on the state. Some local resources that can assist:

Basilica of St. Mary
Corner of Hennepin Ave. & 17th St.
612.317.3413

Vouchers given out Tuesday, Wednesday & Thursday from 9:30-11AM. Must be Minneapolis resident.

On Fridays from 9-10:30AM, the Basilica gives the vouchers out at the Catholic Charities Opportunity Center, 740 E 17th St (17th & Chicago).

Sharing & Caring Hands/"Mary Jo's"
525 N 7th St
612.338.4640

Assists with ID and birth certificate fees Monday through Thursday, generally from 10AM-3PM (but not over the lunch hour).

If you are applying for your birth certificate with St. Stephen's, go to Sharing & Caring Hands or the Basilica first, then bring the voucher or check with you to St. Stephen's.

I need a meal or a shower...

Catholic Charities Opportunity Center
612-204-8300

740 E 17th St

Hours: Monday–Saturday; Showers/laundry (8-11AM), breakfast (7-8AM); lunch (11:30AM-12:30PM)

Sharing & Caring Hands
612-338-4640

525 N 7th St

Meals: Monday-Thursday 10AM, 12PM, and 3:30PM; Saturday–Sunday 9:30AM and 11:30AM
Showers: Monday-Thursday 10:30-11:30AM and 1:30-2:30 PM 

Loaves & Fishes
612-871-2981

2123 Clinton Ave S

Dinner: Monday–Friday 5:30-6:30PM

House of Charity (updated December 5, 2019)
612-594-2000

Meals (714 Park Ave): Women & children Monday-Friday 8:30-9AM; Everyone: Monday-Sunday 12-1PM
Showers (510 S 8th St): Monday-Friday 9-10AM

Salvation Army Harbor Light
612-767-3113

1010 Currie Ave N

Dinner: Saturday and Sunday at 6PM
Showers: Every day 9AM-4PM

You can find more Hennepin County or Ramsey County resources in the Handbook of the Streets.

I'm sleeping outside...

If you are homeless and not sure where to start, download a mini list of resources here. If you are sleeping outside or on transit, you may contact our Street Outreach program at 612-879-7624 or toll free (free from payphones) at 1-888-550-7624.

If you are a veteran, please call the St. Stephen's Veteran's Outreach Line at 612-767-4753 to talk to someone about supportive services for veteran families.

I want the Handbook of the Streets...

This resource for people experiencing homelessness is available free to people in need. People experiencing homelessness may get a free copy by coming to our main office (2309 Nicollet Avenue, Minneapolis 55404, 8:30AM-4PM Mon-Fri).

PDF's of the Handbooks:
 

MINNEAPOLIS: 2020-2021 Handbook of the Streets, view here

ST. PAUL: 2019-2020 Handbook of the Streets, view here

Street Outreach Trifold (English), view here

Street Outreach Trifold (Spanish), view here

Street Outreach Trifold (Hmong), view here

Street Outreach Trifold (Somali), view here

Providers or other non-homeless parties pay a small fee per book. To order copies of the new 2020-2021 Minneapolis and new 2019-2020 St. Paul editions, you may use this order form.

 

I need help with something else...

You may find the answer you are looking for in the Handbook for the Streets. The Handbook of the Streets contains information about heath care, public assistance, education and employment opportunities, where to find clothing and furniture, and other vital resources.

To learn about how St. Stephen's could connect you with free voicemail, call our main office at 612-874-0311 or visit (2309 Nicollet Ave) between 8:30AM-4PM, Monday-Friday.

To learn how St. Stephen's could connect you with a representative payee, call our main office at 612-874-0311 or visit (2309 Nicollet Ave) between 8:30-10:30AM Monday-Friday.

If you have a criminal history and are looking for housing, we recommend connecting with Amicus RECONNECT as a first step.

If you are a veteran experiencing homelessness or at risk of losing your housing, please call the St. Stephen's Veteran's Outreach Line at 612-767-4753 to talk to someone about supportive services for veteran families. MakeTheConnection.net has additional resources for Veterans.

If you are experiencing domestic violence, call the Minnesota Day One Crisis Line 24/7 at 1-866-223-1111.

To make a safety plan, check out this guide from the Survivor Service Provider Workgroup of the Hennepin County Coordinated Entry System.

If you are not sure where to start, the United Way 2-1-1 is an information and referral service, serving a large portion of Minnesota, including the seven-county metropolitan area, and some of Western Wisconsin. From 8:30AM-5PM United Way 2-1-1 may also have staff available to speak Hmong, Russian, Somali, and Spanish. Dial 2-1-1 or 651-291-0211 or visit the United Way 2-1-1 website.

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