Tom is a library patron who has lived outside for most of his adult life, preferring the streets to sleeping in an overcrowded shelter. Being homeless increased his risk of illness, injury and death, but over the years, Tom figured out how to survive. He had never accessed shelter until recently, when he became interested in finding a permanent home. Tom began taking his medication and decided to get sober. He worked with Kate on a housing assessment and application.
Tom thought he’d have a long wait, but opportunity came quickly. The housing provider contacted Kate at the library, and indicated that they had an open appointment where another client was a no-show. If Tom could come immediately, they could work with him to attain suitable housing.
Kate had one hour to find Tom. Because she had established a relationship with him, she knew what time Tom was likely to arrive in the library and what seating area he favored. Not only was Tom able to make the appointment, he moved into housing that same day. He happily told Kate, “I slept so hard that first night!” Having a safe and stable place to live provides peace of mind.